Refund policy

Return Policy

At Polished, we value your satisfaction and strive to provide you with the best shopping experience. Our return policy is designed to be fair to both our customers and our store. Please read the following guidelines carefully to understand how returns are handled:

1. Eligibility for Returns:
    We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be  
     unused, unwashed, and in the same condition as you received it, with all original tags and packaging.

2. Non-Returnable Items:
    Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to  
    underwear, swimwear, cosmetics, and personalized/customized items.

3. Return Process:
    To initiate a return, please follow these steps:
 • Contact our customer support team at [Customer Support Email or Phone Number] to request a return.
• Provide your order number, item(s) you wish to return, and the reason for the return.
• Our team will guide you through the return process, including providing you with a return shipping label if  
   applicable.

4. Return Shipping:
     If the return is due to a mistake on our end (e.g., wrong item shipped, defective product), we will cover  
     the return shipping costs. If the return is due to a change of mind or a size/color preference, the  
     customer will be responsible for the return shipping costs.

5. Refund or Exchange:
     Once we receive the returned item and verify its condition, we will process your refund or exchange.
     Refunds will be issued to the original payment method used during purchase. Exchanges are subject to
     product availability.

6. Store Credit Option:
     In addition to refunds, we offer the option to receive store credit for your returned item. Store credit can
     be used for future purchases and has no expiration date.

7. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us within 7 days of delivery. We will replace the item at no additional cost or issue a full refund.

8. Cancellation Policy:
    Orders can be canceled within 24 hours of placement. After that, the order may have already been      
    processed and shipped.

9. Clear Communication:
     We believe in transparency and clear communication. If you have any concerns or questions about our                  
      return policy, feel free to reach out to our customer support team.

Please note that our return policy is subject to change, and any updates will be posted on our website. By shopping with Polished, you agree to adhere to our return policy.

Thank you for choosing Polished!