Return Policy

Return Policy

At POLISHED Fashion Store, we're committed to ensuring your complete satisfaction with your purchase. If you're not entirely satisfied with your order, we're here to help with our hassle-free return policy.

Eligibility for Returns:

  • You have maximum of 30 days from the date of delivery to initiate a return.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging with all tags and labels attached.

Items Not Eligible for Returns:

Certain items are non-returnable, including but not limited to:

  • Intimate apparel (e.g., lingerie, swimwear) for hygienic reasons.
  • Items marked as "Final Sale" or "Non-Returnable."
  • Custom-made or personalized items.

Return Process:

To initiate a return, follow these steps:

  1. Contact our Customer Support team at [customer support email or phone number] within the return window.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our Customer Support team will guide you through the return process and provide you with a return authorization (RA) number.

Return Shipping:

  • You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping method to ensure the safe return of the item.
  • Returns lost or damaged during transit are not our responsibility.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of its receipt and status.
  • If the return meets our eligibility criteria, a refund will be processed to the original payment method within 5 business days
  • Shipping fees, if applicable, are non-refundable.


  • We currently do not offer direct exchanges. If you wish to exchange an item, you'll need to return the original item and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We'll arrange for a return or exchange, including covering the return shipping costs.

Contact Us:

If you have any questions or concerns about our return policy, feel free to reach out to our Customer Support team at [customer support email or phone number].